Privacy Policy

1. Information We Collect

Information You Provide

• Contact Forms: Name, email address, phone number, company name, project details, and budget range when you submit an inquiry.
• Newsletter Subscriptions: Email address when you subscribe to our newsletter.
• Booking Requests: Name, email, phone number, and preferred consultation times.
• Client Portal: Login credentials and project-related communications.
• Chat Interactions: Messages sent to our Valerie AI chatbot for customer service purposes.

Information Collected Automatically

• Usage Data: Pages visited, time spent, click patterns, and referring URLs.
• Device Information: Browser type, operating system, screen resolution, and device type.
• IP Address: Used for approximate geographic location and security purposes.
• Cookies: See our Cookie section below for details.

2. How We Use Your Information

We use collected information to:

• Respond to your inquiries and provide requested services
• Send project updates, proposals, and invoices
• Deliver newsletter content you have opted into
• Improve our website, services, and user experience
• Analyze website traffic and usage patterns
• Prevent fraud and ensure website security
• Comply with legal obligations

We do NOT:

• Sell, rent, or trade your personal information to third parties
• Use your data for automated decision-making that affects your rights
• Send unsolicited marketing without your consent

3. Data Security

We implement industry-standard security measures to protect your information, including:

• SSL/TLS encryption for all data transmissions
• Encrypted database storage
• Access controls limiting data access to authorized personnel only
• Regular security audits and updates

While we take reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

4. Cookies & Tracking Technologies

Our website uses the following types of cookies:

• Essential Cookies: Required for basic website functionality (session management, security).
• Analytics Cookies: Help us understand how visitors use our site (e.g., page views, traffic sources).
• Translation Cookies: Google Translate sets cookies to remember your language preference.
• Preference Cookies: Remember your settings like theme preference.

You can control cookies through your browser settings. Disabling certain cookies may limit website functionality.

5. Third-Party Services

We use the following third-party services that may collect data:

• Google Translate: For multilingual website translation. Subject to Google's Privacy Policy.
• Stripe: For payment processing. Subject to Stripe's Privacy Policy.
• AI Services: Our Valerie AI chatbot uses language models to provide responses. Conversations may be processed by third-party AI providers.

6. Your Rights

Depending on your location, you may have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion of your personal data.
• Opt-Out: Unsubscribe from marketing communications at any time.
• Data Portability: Request your data in a machine-readable format.

To exercise any of these rights, contact us at [email protected].

7. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Know what personal information is collected about you
• Know whether your personal information is sold or disclosed and to whom
• Say no to the sale of personal information (we do not sell personal information)
• Request deletion of your personal information
• Not be discriminated against for exercising your privacy rights

8. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Contact form submissions and newsletter subscriptions are retained until you request deletion or unsubscribe.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights:

• Email: [email protected]
• Phone: (813) 667-6067
• Location: Tampa Bay Area, Florida, United States